Jessica heads up our franchise department, recruiting and awarding new franchisees across the UK. In her spare time, she enjoys socialising with family and friends, traveling to new destinations and of course relaxing in her hot tub after a successful day at work!
“I am really excited about the future of Award Leisure franchise, we have seen a huge response since launching the business. I look forward to meeting and talking about our exciting unique proposition with all our potential clients”.
With 30 years of experience in everything Outdoor Leisure, Mark is a walking bible of all things Hot Tub and Landscapes.
Leading a specialised team of 23 (and growing), to deliver exceptional customer experience through superior industry and product knowledge, range and service.
“For over 30 years we’ve worked hard to build up a strong reputation with customers and suppliers alike and we’re excited about this new chapter for Award Leisure. We have a professional, dedicated and diverse team here at Award Leisure”.
Luke is a great representative for Award Leisure Franchise. Having moved over from the accounts department he has great understanding of the company structure and knowledge of the future plans and aspirations Award Leisure Franchise have.
He has long term goals to grow his career within the Franchise Department under mentorship from the Franchise Development Manager. Away from work Luke enjoys having a beer with his friends and watching the football on the weekends.
“Working for Award Leisure has helped me achieve qualifications as well as gaining invaluable experience working for such a prestigious company, working with professionals everyday has helped me learn so much I am very grateful to be in this position at my age”.
From knowing every inch of the inside of a hot tub or every type of drill or screwdriver needed to erect an outdoor cabin, Paul has the know how.
Operating 3 award winning showrooms, 2 international warehouses, Paul manages the day to day business operations. When he is not working he enjoys long walks with his wife and their little Westie dog.
“The quality of our spas and luxury products are second to none and we aim to deliver a service that is also second to none”.
Dan is the man! Daniel is the knowledge and wisdom behind everything you need to know about hot tubs whether this be fixing, fitting, or servicing. He manages our outstanding customer service team and engineers.
Away from work Dan loves a beer with the lads and spending time with his two beautiful young daughters.
“I am so proud of our customer service team, we receive great feedback from customers giving us 5* reviews. We never know what to expect, every day is different making my job so interesting and motivating”.
Gemma helps to run the Customer Service Team. It’s her passion to make sure that every customer is happy, right from when they enter our showroom for the very first time, through the ownership of their hot tub. Her goal is that every customer has a positive impression of the company.
“There is nothing more rewarding than a satisfied customer. I love to mentor the other members of the team, giving them the knowledge, skills, and competencies required to increase customer satisfaction. Away from work I spend most of my time with my lovely family, my husband and two amazing daughters”.
Charlotte is behind driving our sales team to providing customers with amazing deals!
Charlotte and the team sold over 360 hot tubs last year across our 3 owned Award Leisure Showrooms
“I love motivating our sales staff and our franchisees to offer incredible deals on all our luxury outdoor product range. We love the variety of customers we meet daily, it doesn’t feel like work – the products are that fantastic they really sell themselves! I am excited about the future and smashing our sales targets year on year”
Julia is a fantastic ambassador for Award Leisure, joining the business straight from school as an apprentice, she has worked her way up through the business from shop assistance to becoming the top sales consultant nationwide. This year alone Julia has sold over 75 hot tubs. Her biggest love other than hot tubs is food!
“I am so passionate about my job, it doesn’t feel like work. It’s fun, all I do is talk for a living and meet new people. I love engaging with customers on a personal level. The products are such an easy sell as they are what they say they are - quality, unique and one of a kind”.
Amanda (Wife of Mark) started the business with Mark selling landscaped garden ornaments on the market and has helped grow and develop the company for over 30 years. Her key role is looking after every penny going out and coming in.
“It is very rewarding seeing how far the company has come, we have a fantastic team at Award Leisure – it’s like one big family!”.
Ruby works alongside the Marketing Department to deliver effective, aesthetic and on-brand content for email templates, social media graphics, banner ads and videos to achieve our company’s marketing objectives. Ruby is currently studying Digital Marketing as an apprentice and is eager to develop her knowledge in order to grow her career within the Marketing Department, as a Graphic Designer. Away from work, she enjoys spending quality time with friends and family.
"Working for Award Leisure means that I can achieve qualifications, whilst coming into work and doing what I love every day. I believe our products are of the highest quality and I enjoy coming up with creative ways to reflect this in our promotion. Award Leisure is constantly growing and I’m exciting for our future as a company!”